Last Updated: 30 NOV 2025
Thank you for shopping with Pearl Weave. This Shipping Policy outlines how we process, ship, and deliver your orders to ensure a smooth and reliable shopping experience.
1. Order Processing Time
- All orders are processed within 1–2 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- In case of delays due to stock issues or verification, you will be informed promptly.
2. Shipping Time
Delivery timelines may vary depending on your location.
Typical delivery times are:
- UAE Deliveries: 2–5 business days
- International Deliveries: 5–12 business days (depending on destination & customs)
Please note: Delivery delays may occur due to weather conditions, courier delays, or unforeseen circumstances.
3. Shipping Charges
Shipping charges are calculated at checkout based on:
- Delivery location
- Order weight/size
- Courier partner rates
Any additional customs duties or taxes for international orders are the buyer’s responsibility.
4. Order Tracking
When your order is shipped, you will receive a tracking link via SMS/WhatsApp/email.
You can track your shipment in real-time using the provided tracking number.
5. Delivery Attempts
Our courier partners will attempt delivery two times.
If the delivery is unsuccessful due to customer unavailability or incorrect address:
- The package may be returned to us
- Reshipping charges may apply
6. Address Accuracy
Customers are responsible for providing accurate shipping details.
Pearl Weave is not liable for delays or lost packages due to incorrect addresses.
7. Damaged or Missing Items
If your order arrives damaged, tampered, or missing items:
- Report it to us within 24 hours of delivery
- Provide photos or videos as proof
We will investigate and assist with a replacement or solution.
8. Order Cancellation
Orders can be cancelled within 4 hours of placing the order, provided the order has not been shipped yet.
Once shipped, the order cannot be cancelled.
9. Contact Us
For shipping-related concerns, feel free to contact our support team:
📞 +971 525188680
📧info@oearlweaves.com
